Very poor experience with course admin so far

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  • Problem
  • Updated 6 years ago
  • Solved
I signed up with Stonebridge just over a month ago, and have to feed back that my experiences with the administration of the course that I'm doing (CACHE L3 STLIS Award) have been poor so far.

I passed Assignment 1 eight days ago, and asked by email if Assignment 2 would be posted out to me. I was told that it had indeed been posted out that very day. 8 days later and I still have no assignment received in the post.

I am trying to fast track my progress through this course but this is impossible when I am waiting this long to receive Assignments in the post, that were apparently posted out 8 days ago.

These are basic standards of college admin that Stonebridge should be able to get right. I have not experienced items being genuinely 'lost in the post' for over 8 years at my home address, so feel it's more likely that for whatever reason, the Assignment was not posted out as promised.

If I appear impatient it's because this is my second issue of this nature (in 1 month of being a student with Stonebridge), when an Assignment that I submitted also apparently disappeared and was not received by my tutor, causing an additional few days delay.
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David Rogers

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  • frustrated

Posted 6 years ago

  • 1
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Stonebridge Student Support Team, Official Rep

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Hi David,
We're sorry to hear you're experiencing frustrations. Please do give our Student Support team a call directly so that they can sort this for you. It may be that we have an incorrect address in our records. You can reach them at 01288 356 300. Be sure to have your student number handy when you call.