unhappy Customer!

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Up untill now I have had no problems with stonebridge, infact I have been very impressed with there service however........

I am taking two courses, in November I paid to convert one to online so that I could get it finished, this month I have taken on the second course but decided to do paper based as couldnt aford to pay the whole lot....... at no point did it say anywhere that all my courses would go back to paper based.

Im having to take some time off work so thought perfect I could get the course finished, but now I have to wait for the post to deliever the next assignment.

I think that this should be made clear when your taking out a 2nd course, not happy stonebridge :(
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Michelle Heasman

  • 39 Posts
  • 4 Reply Likes
  • annoyed

Posted 6 years ago

  • 1
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Stonebridge Student Support Team, Official Rep

  • 1194 Posts
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Hi Michelle. We understand your frustration and are sorry for any inconvenience. You certainly don't have to do both courses through the post. Please do give us a call directly so that we can sort this for you. You will be able to do one course online, and one through the post. You can reach us at 01288 356300.
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Michelle Heasman

  • 39 Posts
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Hi,

Ok I will call again tomorrow, although I called today and this is when I was told then I could only do both either online or by post

Thanks :)
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Stonebridge Student Support Team, Official Rep

  • 1194 Posts
  • 113 Reply Likes
Hi Michelle,
I'm sorry that you were given the incorrect information. We will look into that on our end. Please do give us a call so that your account can be sorted.

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