still no reply to my query nor a certificate to show for my course.!!!!!

  • 2
  • Problem
  • Updated 4 years ago
I have still not had a reply to an email nor do any of your phone staff give a reasonable answer when i ask where my certificate. My course is paid for, i passed every assignment..... so where is it!!!
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Nikki

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  • annoyed

Posted 4 years ago

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Jade Alexandra Szoll

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I've seen so many complaints about people not getting certification I hope you get it sorted soon x
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Nikki

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Thanks hun. I finished paying for my course 4 months ago. Bit of a joke really when they have had all the money and still don't send the certificate.
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Stonebridge Student Support Team, Official Rep

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Hi Nikki, 

Please could you give us your full name and student ID? We'll contact you and check everything with you. Alternatively, please could you give a call to my colleague James Cann on 01288 356300? Thank you. 

Best regards, 
Stonebridge College
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Nikki

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My phone does not make calls at the moment. I have explained this in my emails. My name is Nicola Howell and my student number is S73212
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Jo Lewendon Hockley

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Hi Nikki

Have they got back to you yet?

I am still waiting for my mine too and like you have paid. I finished mine must be 2 months ago may be bit more. I too had no replies to my emails, I spoke to someone on the phone and was told may take another month as due to Christmas everything takes longer. I understand that would have been nice to have been sent an email to explain this. I just hope we receive ours soon as we have paid and its not a cheap course and have put a lot of time and energy into it, also both my employers keep asking me when will I get it  as without certificate my level 3 means nothing. Its a shame as wanted to do more courses but it has put me off.

Fingers crossed yours arrives soon.


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Nikki

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Ahh Jo. Nothing as yet. Will keep you posted. I hope yours comes soon too and that your employers are understanding. :-) xxx
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Stonebridge Student Support Team, Official Rep

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Hi Nikki,

Thanks for this, we will give you a call tomorrow and get this sorted.

Best regards, 
Stonebridge College
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Stonebridge Student Support Team, Official Rep

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Hi Jo,

We are sorry to hear that these awards have not reached you. Whilst every effort is made to ensure these reach all students, it may be the case that some go missing in the post or are delayed for a specific reason.

Please contact James Cann  at the college on 01288 356 300 and we can investigate this matter for you. in the majority of cases, we are able to resolve these issues rapidly. We look forward to hearing from you.

Alternatively, please could you give me your full name and Student ID?

Best regards, 
Stonebridge College
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Stonebridge Student Support Team, Official Rep

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Good morning Nicola, 

We tried to contact you yesterday to solve this problem.

We left messages on your voice mail and sent you an email.

I understand you can't call us back so we'll try to call you again today.

Best regards, 
Stonebridge College
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Joanna Simpson

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Good luck Nikki 

Hope your Certificates come through soon
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Stonebridge Student Support Team, Official Rep

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Hi Jo Lewendon Hockley,

We didn't hear from you.

Could you please let us have your full name and student id in order to resolve this issue?


Best regards, 

Stonebridge College

(Edited)
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Jo Lewendon Hockley

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Hi

Thank you for your message my name is Joanne Lewendon student number s67814

Kind regards Jo

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Stonebridge Student Support Team, Official Rep

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Hi Jo,

Thanks for this.

We have checked your account and can see your award has been ordered – we are now simply awaiting its arrival. We expect this in the next 7-10 working days, and will send this to you via recorded delivery when it arrives.

I hope this information helps, and please do not hesitate to contact us should you require anything further.

Best regards, 
Stonebridge College
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Jo Lewendon Hockley

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That's great news thank you.
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Nikki

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Sorry my phone has completely broken. The microphone piece is broken. I am awaiting a replacement.
Thanks Jo hope yours comes soon.
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Jo Lewendon Hockley

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Hope yours arrives soon Nikki
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Stonebridge Student Support Team, Official Rep

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Hi Nicola,

I understand you are now in contact via email with my colleague Sarah who is resolving this issue.

Please do not hesitate to contact us should you require anything further. 


Best regards, 

Stonebridge College

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Nikki

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Yes i am. Thank you for helping me resolve this problem. :-)
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Stonebridge Student Support Team, Official Rep

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Glad we were able to help. Please contact us should you require any further assistance.

Best regards, 
Stonebridge College