Problem getting certificate

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  • Problem
  • Updated 2 weeks ago
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Hello Stonebridge.I FINISHED TA level 3 course with your college last month, but it is a really great problem to get a proper answer when will I receive my certificate. Your staff who answer the calls have no information about it and the only phrase that they can repeat is that it takes 4- 6 weeks, they told it to me month before and they told the same a week before. I do not understand whether you have send the certificate to me at al. its really upsetting not to have a proper answer and you are not taking any actions at all. hopefully you respond to this post properly and i will get a proper answer , and post will not be deleted because of my complaint. thanks

Note: This topic was created from a reply on the Change of Awarding Body topic.
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Kristina Tqabladze

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Posted 5 years ago

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Stonebridge Student Support Team, Official Rep

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Hi Kristina,

Thank you for your enquiry. I am sorry to read you feel you have not received a proper answer regarding your certificate. This course requires third-party moderation by the awarding body after all assignments and the final have been marked by your tutor. The awarding body collects the work from students who have been passed by their tutor and tends to moderate them all in one go at the end of each month. Therefore, your work was likely not moderated until the end of May. Unfortunately, once we pass on your work to the moderators, they do not keep us informed as to when exactly each student is moving through the process. However, the entire process usually takes an average of 4-6 weeks.

In your case, we do know that your work has passed moderation, and that your certificate has been ordered. We're just waiting for it to arrive so that we can send it out to you.

I hope this information helps. If you have any further questions at all, please don't hesitate to contact us directly on 01288 356300.
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Louise Thomson

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Please let us know if you do receive your certificate, i have just enrolled in this course and do not want to be spending this amount of money not to get my achievements. took me over 6 months to actually press the pay now button because i was so hesitant as mixed reviews. speak soon.
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Stonebridge Student Support Team, Official Rep

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Hi Hassan, there will be a £25.00 charge for this (plus postage). To arrange this, please contact us directly on 01288 356 300 in order to make a payment with a credit or debit card. Thank you.
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hassan Sadek

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Ok. Thanks. Also I was asked to submit email to verify that I was taken this diploma ( verification). Please let me know how can my employer contact you, as they sent several emails with no response
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Stonebridge Student Support Team, Official Rep

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Hi Hassan, you can call us on 01288 356 300, or email us at info@stonebridge.uk.com. Thank you!
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PAUL DEHINBO

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Hi Stonebridge, I (SR: s306607) have completed my course 6 weeks ago and yet to receive my certificate. Nobody is giving any tangible answer for when my certificate will get to me or if any certificate has been issued at all. I hope this post will help answer my request. 
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Anne-marie Arber

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I am having this exsact same issue and i have a cut off point with my job of the 1st april no one can give me an answer and dont seem to understand the urgency involved ive been waiting since november
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PAUL DEHINBO

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Hi Stonebridge, I (SR: s306607) have completed my course 6 weeks ago and yet to receive my certificate. Nobody is giving any tangible answer for when my certificate will get to me or if any certificate has been issued at all. I hope this post will help answer my request.