Problem with getting the certificate.

  • 1
  • Problem
  • Updated 5 months ago
Hello Stonebridge College. I have completed the Specialist support for learning and teaching in school, level 3 course 3rd of July 2018 and unfortunately it is a really great problem with the a certificate. There is no chance to get a proper answer when  will I receive my certificate. Your staff who answer the calls have no information about it and the only phrase that they can repeat is that it can take a few more weeks. I was told that in September and then each time I contacted them I hear the same answer: "It is still with awarding body". Okay, but over 6 months?? I do not understand whether you have requested the certificate yet. Its really upsetting to wait such a long time and not to have a proper answer and you are not taking any actions at all. Considering the fact that after completing the course I was told that my certificate should arrive in up to 12 weeks time, it is ridiculous. And how is it possible that not all the students from that course waiting so long as some of them have received their certificates already. Hopefully you respond to this post properly and i will get a proper answer , and post will not be deleted because of my complaint. Thanks.
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Ewa

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Posted 5 months ago

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Melanie Joel Goody

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mine also took forever passed in aug and recived it end of december ,ihope it come soon
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Julie Lilley

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I received an email with a link to a four page feedback form and they wouldn’t send my certificate until they got their form back! This really annoyed me. Although when I did send off the feedback form I recieved the certificate three days later.
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Ewa

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I didn't get anything like that :/
Stonebridge college keeps repeating the same excuse for 6 months. I can't understand how they cannot sort it out for that long. My job is in risk now because I told at work that I've completed the course and will get the certificate in about the next 12 weeks ( as I was told after completing the course).  Stonebridge college - were not even bothered to reply this post... Very disappointed!!!!!!!!!
(Edited)