Nail technician course kit

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  • Problem
  • Updated 5 years ago
  • Solved
Hi, I am still waiting to receive the hand trainer kit for the nail technician course. I am on assignment 9. I filled out the link to receive the kit over a month ago.
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Sarah

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Posted 5 years ago

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Stonebridge Student Support Team, Official Rep

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Hi Sarah! We're so sorry to hear you haven't yet received your kit. Please contact us directly on 01288 356300 or support@stonebridge.uk.com with your student number so that we can get this sorted for you right away.
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Sarah

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Thanks for the reply. Emailed support@stonebridge.uk.com on the 7th March after your reply, although I have not had a message back yet. Previously about this issue I emailed info@stonebridge.uk.com on the 24th Feb and 27th Feb and advisor@stonebridge.uk.com on the 28th Feb. All these emails have gone unanswered so far.
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Stonebridge Student Support Team, Official Rep

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Hi Sarah,
I'm sorry to hear your emails haven't been responded to, yet. We aim to respond to all emails within 24 hours during the working week, and we certainly respond to all emails we receive. Unfortunately email systems are not always reliable, so the best way to contact us really is by phone directly on 01288 356300. Please do feel free to call us. We'd like to help get this sorted for you.
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Sarah

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Hi, did actually get an email back this morning. They will resend the kit. Thanks for all your help.
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Stonebridge Student Support Team, Official Rep

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Great! Don't hesitate to get in touch with us in the future.

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