Nail kit not received

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  • Problem
  • Updated 2 years ago
  • (Edited)
I have tried emailing regarding my kit and get NO RESPONSE, and I paid this course in full. I am in US so calling is not an option. I really just want a refund at this point. I am on lesson 5 and refuse to continue without the kit. Student ID S115108. Darlene Reinig. I thought this course was more thorough than online US courses, but this is ridiculous. I need a refund and I'll take course elsewhere. I have now gone out and bought most off the equipment in the kit so now I just want my money back minus the 4 lessons completed.
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Darlene Reinig

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  • angry

Posted 2 years ago

  • 1
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Stonebridge Student Support Team, Official Rep

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Hi Darlene, we are very sorry to hear that your kit has not reached you. As you were out of contact for a long period of time, we were not aware that your kit had not reached your address in the US. We will email you today confirming the details of the redelivery of your kit, however, we will also email you with the procedure for requesting a refund, should you wish to do so. Stonebridge