I am so stuck on this unit, it's unreal. So many of the question are pretty much the same... I find that the one document I have signed off by the service user and my supervisor covers a lot of the practical stuff...which I had to recreate because the actual documents had too much confidential information. I'm so fed up with the practical stuff I wish I went to an actual college instead of trying to do this online. I obviously get that there's more to prove with online courses but this is just a wind-up... I've been stuck on this unit for months.