ePearl course statistics and achievements changed since the recent website upgrade

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  • Question
  • Updated 3 years ago
Since the ePearl site upgraded a few days ago, my skills map is missing and my achievements and course statistics have changed too. I've done over 160 hours studying time but the site now shows I've done 18. I'm concerned about this as it affects my experience points.
Has anyone else noticed the same?
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Michelle Gerrard

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  • a bit miffed.

Posted 3 years ago

  • 1
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Josie Davis, Employee

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Hi Michelle, Please can you send us your student id and we will look into this for you. Thank you, Stonebridge
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Michelle Gerrard

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Hello Josie, my ID is v151687
Thank you.
Michelle
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Josie Davis, Employee

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Hi Michelle, Thank you for sending your student id. Our recent update has ensured that the correct learn time has been attributed to the correct areas of the course – this is essential to the process of meeting the criteria for moderation. However we are currently in the process of’ de-bugging’ some areas of this update. If you believe you have lost experience points, please confirm for us what is currently being indicated, versus what your previous status was, we will then investigate this matter for you as soon as possible. Thank you, Stonebridge

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Michelle Gerrard

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Michelle Gerrard

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Here, you can see my learning time and total learning time, yet my 160 hours acheivement award has been removed from my profile.
My learning hours seemed to revert back to their correct value yesterday but the achievement badge is still missing.
(Edited)
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Josie Davis, Employee

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Hi Michelle, This should be resolved now, please can you check when you get chance. Thank you, Stonebridge
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Michelle Gerrard

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Hello Josie, yes this all seems fine now.
Thank you.