Anyone received an email telling them to log in to view their feedback for their final but, when you log in it's not there?

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  • Updated 2 months ago
Has anyone else received an email from Stonebridge telling them to log onto the student page to view their feedback for their final but, when you log in it's not there?

I received the email last Wednesday the 14th February, and have been trying every day to log in and view my feedback to see if I've passed my course but it is not there, it just says "received".

I have called customer services 3 times on Thursday and couldn't get through. I called again on Friday, couldn't get through. I called again on Saturday and was told by the only person in the office that he only deals with new enrolments and that I need to call back Monday. I've called back today this morning and was told that my feedback would be emailed to me today and at almost 11pm at night, still nothing. I've tried again to call back today this afternoon twice and again no answer.

I sent a facebook message to the college last Thursday and had a response asking me for my student ID number. I then gave them my student ID number and have since had no reply. I'm getting so upset not knowing what's going on, if I've passed my course or not. Please help. I've recently spoken to another student who had the same issue and she called customer services and they emailed her feedback within 30 minutes. I don't know what else I can do.
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Leigh Bethany Young

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  • upset

Posted 9 months ago

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Stonebridge Student Support Team, Official Rep

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Hi Leigh, we understand that the college has been in contact with you this morning, and that as the previous emails had not reached you, you provided an alternative email address, via which you received the feedback – can you confirm that this has not been received?
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Leigh Bethany Young

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I received my feedback via emails morning, thank you.
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Katie Brown

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I have this problem, really want to know if I've passed.